Trust Must Be Earned. We Start With Excellence.
The results made us proud.
The results made us proud.
We listen to our customers.
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We sent out a survey and asked our customers, "How are we doing?" They said the nicest things.
We analyzed data provided by the Chamber of Commerce which allowed us to compare our customer perception scores with other island services. We were very pleased with the results.
We're a community-conscious Public Utility company.
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We maintain 100% compliance with all PUC, City, State and Federal regulatory agencies.
Our business success depends on customer satisfaction, but we're governed by many layers of compliance, certifications and safety regulations, required by the Freight and Marine Transportation industries.
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Our well-trained staff is knowledgeable and experienced. We keep on top of industry "best practices" to achieve compliance.
Trust
We brainstorm solutions for our volume shippers.
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Our volume shippers are some of the most important providers of goods and services to Catalina Island.
They are also some of Catalina Island's biggest employers and contribute to the overall economic health of the island. We work hard to ensure their success, while providing added value where we can.
Prepared for the Santa Catalina Island Company Executive Committee and Board
Presented by Richard Coffey, President and CEO - September 19th, 2013
